Guest Services and Accessibility

The Mountain America Center has a number of ADA accessible seating options. Please refer to the seating maps for locations for ADA specific areas. Hero Arena has 3 ADA accessible elevators that are available for public use. To purchase tickets for these locations, please visit BOX OFFICE INFO

AED’s are located in various sections of the concourse with proper signage. There is one AED located at each box office, as well as various locations thoruhgoutn the facility. Please refer to signage located throughout the building for the AED nearest you, or consult the assistance of an arena staff member.

Assisted Listening Devices (ALD) may be checked out, free of charge, at the Guest Services Desk located within the Bingham Healthcare Box Office on the main concourse level. A valid I.D. is required to ensure the return of equipment.

ATMS will be located throughout the venue on both levels.

Baby changing stations are located throughout the venue in various men’s, women’s and family restrooms.

The Mountain America Center will adhere to CDC and state of Idaho health guidelines. The Mountain America Center staff is committed to providing the safest and healthiest guest experience in the live entertainment world and will do our best to provide an environment in which our guests feel comfortbale and safe. The Mountain America Center will utilize a mix of cutting-edge sanitization technologies paired with operational stafffing, contactless technology options, and cleaning solutions to ensure the health and safety of our guests and staff. If you have questions, concerns or general inquires about our health and safety, please contact us at
For more information on Safety & Sanitization, see this page (put link here) for your specific event for further information on requirements.

A limited number of child-size ear protective headsets are available at guest services on a first come-first serve basis. A valid ID is required to ensure the return of equipment. Disposable earplugs are also available upon request (based on availability) at guest services.

There are three elevators located within the Mountain America Center for public use.

In the event of an emergency where evacuation of the building is necessary, you will be informed via public address annoucement and scoreboard message to do so. Please remain calm and walk towards the nearest exit. Follow posted signs, staff instructions, and listen for annoucements for specific information. In the instance of severe weather or outside threats, you will be directed via public address annoucement to remain inside the building and staff will direct you where it is safe to seek shelter

For your safety and convenience, Mountain America Center has professionally trained emergency personnel on site for all events. The First Aid station at our Guest Services desk located within the Bingham Healthcare Box Office located on the main concourse. In the event of an emergency, please go to the first available Mountain America Center respresentative for assistance.

Our Guest Service Desk is located inside of the Bingham Healthcare Box Office on the first concourse level located near the main southside entrance.

Guests of Mountain America Center are encouraged to share their feedback by emailing We look forward to hearing from you!

Guests may request an American Sign Language interpreter by contacting the Guest Services Department at We request that guests provide advance notice at least fourteen (14) business days prior to the event date to schedule an ASL Interpreter. Requests made with less notice unfortunately do not guarantee an interpreter can be acquired.

During an event, guests can report lost items or turn in found items to our Guest Services desks located inside the Bingham Healthcare Box Office on the main concourse. The Mountain America Center is not responsbile for any lost or stolen goods within the facility.

Lost children should be escorted to the nearest Mountain America Center team member. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest team member for assistance.

Mountain America Center offers ample men’s, women’s, and family restrooms throughout the campus, all of which are accessible to persons with disabilities. Baby changing stations are located in most men’s and women’s restrooms and both family restrooms. Two (2 ) family restrooms can be found on the main concourse level on the southeast side of the facility.

Animals are not permitted in the Mountain America Centerm with the exception of trained service animals or promotional nights.

Mountain America Center is able to offer sensory inclusive opportunities for our guests. Thanks in part to our partnership with Eastern Idaho Down Syndrome Family Connect, we are able to offer this complimentary service to our guests. Sensory bags containing fidget tools and noise-cancelling headphones, feeling thermometer cards and identification cards that allow arena team members to recognize that the individual has a sensory need, are available for checkout at no cost by leaving an ID at any of our Guest Services Desk.

The Mountain America Center is a non-smoking and tobacco-free campus.

Strollers or wagons are not permitted inside the seating area at any time. If necessary, strollers may be checked in at the Guest Services Desk located inside the Bingham Healthcare Box Office upon entering the facility. The Mountain America Center is not responsible for any lost, stolen, or damaged strollers.

A telephone is available at no charge at the Guest Services desk located in the Bingham Healthcare Box Office on the main concourse.

Guests who require additional assistance because of a limitation in mobility can request a wheelchair transport from the entry doors of the arena to their seating location.

A Guest Services Host will escort guests to their seat and arrange a pick-up time to escort them for their departure if desired. This service is available on a first come, first served basis and may be requested from any team member at the entry doors. Please note that arena wheelchairs cannot be left with guests during the event

Free wifi is available to guests in thanks to our partnership with Silverstar Communications.


If you still have a question about visiting the Mountain America Center please send us a message.