BOX OFFICE INFO
Bingham Healthcare Box Office Information
There are two on-site box office locations for Hero Arena tickets within the Mountain America Center. These locations are slated to open in late November 2022 – all ticket sales leading up to the opening of this facility will only be handled online through ticketmaster.com. Once this venue opens to the public, our large box office can be found on the southside of the venue, to the left of the main entrance doors when facing the building. Guests may access this box office from the outside of the building at our ticket windows, or once inside the center, through the box office lobby doors found on the main concourse level. The second box office location will be on the west side of the building and features an outdoor ticket window.
Ticketmaster is the official ticketing partner for all events in Hero Arena inside the Mountain America Center, making them the only authorized retailer of tickets for our venue. Tickets are sold online at www.ticketmaster.com or at our box office locations.
Wednesdays: 10:00AM – 5:00PM
Saturday – Sunday (Non-event Days): Closed
Event Days: 10:00AM – open until beginning of event
*all times listed are MST/MDT
**the Bingham Healthcare Box Office is under construction and is not currently open. Slated to open November 2022. In the meantime, all tickets can be purchased by visiting Ticketmaster.com
We will accept cash and all major credit cards (Visa, AMEX, Mastercard, Discover). Checks wil not be accepted as a form of payment.
Mobile tickets are able to be managed and transferred directly from your phone, and will call is not needed for mobile tickets.
If you have purchased physical tickets, will call will be available 2 hours prior to the event at the Bingham Healthcare Box Office on that event date only, for a $5.00 fee.
Ticketmaster is the exclusive ticket provider for the Mountain America Center, Hero Arena and the Blue Cross of Idaho Conference Center. Tickets for all events at this venue, including Idaho Falls Spud Kings hockey games, can be purchased online at www.ticketmaster.com. Phone purchases are no longer available.
Accessible seating is available on both levels of Hero Arena within Mountain America Center. Accessible seating is available through www.ticketmaster.com or at the Mountain America Center main entrance box office. When ordering accessible tickets, it is important that you indicate that you require accessible seating so we are able to seat you properly (subject to availability).
The Bingham Healthcare Box Offices and Ticketmaster are the only authorized vendors for all ticketed events taking place at Hero Arena. Tickets purchased from any other source may not be valid. Mountain America Center is not able to guarantee, honor, replace or refund invalid tickets. If you purchase tickets from an unauthorized agent in the secondary market, you may run the risk of purchasing counterfeit or invalid tickets. The only authorized ticket resale service all Hero Arena event tickets within the Mountain America Center is Ticketmaster’s Ticket Exchange. Ticket Exchange is an online service that enables premium and fan-to-fan transactions. More information on Ticket Exchange can be found HERE.
Transferring tickets is easy and convenient:
1. Open the your Ticketmaster account on the Ticketmaster website or app.
2. Head to the “My Events” tab and find the event you are transferring tickets for.
3. Tap on “Transfer”
4. Select the tickets you’d like to transfer and tap “Transfer to”
5. Enter your recipient’s information, including their mobile number or email address and an optional note.
6. TIP: If a mobile number is entered, a link to claim the ticket will open within a text message–all you need to do is press send! If an email address is entered, a link to claim the ticket is sent via an email message.
7. Tap Transfer Ticket.
8. Your transfer is complete! When your recipient has accepted them, the ticket will show as claimed. You will receive an email confirming the ticket has been accepted by your recipient. After a successful transfer, the ticket is no longer valid for entry from your account.
Note: While transfer is available for most events, there are certain instances when it is not available.
For most events, children under 24 months do not require a ticket to be admitted, however, they must sit on an adult’s lap and may not occupy a seat. Any child who has reached their second birthday will require a ticket to enter Hero Arena and must occupy their ticketed seat. Please note that some shows (especially those intended for children) may have a different age policy. Any events varying from our age policy will be clearly indicated on the event listing and ticketing pages
Please refer to the Ticketmaster Refund & Exchange Policy (hyperlink to TM site).
All sales are final and refunds are only allowed in limited circumstances. Visit our canceled, postponed, rescheduled, and moved events section of our ticket purchase policy.